Last Updated: June 2025
At Radiant Floorify, protecting your personal information is a top priority. This Privacy Policy explains what data we collect, how we use it, and the choices you have.
1. Information We Collect
-
Contact Details: Name, email address, phone number, mailing address you provide when requesting a quote or consultation.
-
Project Details: Information about your home, floor plans, preferred heating options and installation dates.
-
Payment Information: Credit card or banking details submitted through our secure payment processor (we do not store full card data on our servers).
-
Website Usage: Non-identifying data such as pages visited, time spent on each page, click activity and referring website, collected via cookies.
2. How We Use Your Information
-
Service Delivery: To design, install and maintain your radiant floor heating system, schedule appointments, issue invoices and process payments.
-
Customer Support: To respond to your questions, troubleshoot issues and send service reminders.
-
Marketing & Updates: To share promotions, rebates, product news and helpful tips—only if you opt in.
-
Website Improvement: To analyze site performance and improve user experience.
3. Sharing & Disclosure
-
Service Partners: We may share project and contact details with licensed plumbers, electricians or inspectors who assist with your installation.
-
Legal Requirements: We will disclose information if required by law or to protect property rights.
-
Business Transfers: In the event of a merger or sale, your data may transfer to the new owner, subject to this Privacy Policy.
4. Cookies & Tracking
We use cookies and similar tools to:
-
Keep you logged in during a quote session
-
Remember your preferences
-
Analyze site traffic and performance
You can disable cookies in your browser, but some features may not work properly.
5. Data Security
We implement industry-standard safeguards—SSL encryption, firewalls and restricted access—to protect your information. While no system is foolproof, we monitor our systems continuously to guard against unauthorized access.
6. Your Choices
-
Access & Correction: Contact us at privacy@radiantfloorify.com to view, update or correct your personal data.
-
Opting Out: You can unsubscribe from marketing emails at any time using the link at the bottom of our messages.
-
Cookies: Adjust your browser settings to block or delete cookies.
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from anyone under 16.